Common Questions

What is the schedule or when will work begin or end?

The common process is that 48 hours before we begin work on your residence you will receive a notice, usually near or on your garage door and/or front door (if you live in an HOA). This notice is specific to your community and will give you specific information on what we need you to do before and during the work. If this is a residential home, we will phone, email and/or text you.

Do I need to move my items, what do I do with things I can’t move, or are you going to charge me for not being able to move my items?

First off, please always refer to your approved proposal. It is very important to allow our crew members to access your area and complete the work. We ask that you email us about any concerns. We want you to be happy with our work and we are unable to do our work if we can’t reach all areas of your project. We apologize that to perform the work on your residence, we may need to cause you temporary inconvenience.

When will they complete the work that I have changed or added after the job has started (commonly called a change order)?

We complete projects that are not a part of the main proposal near the end of your project when we are completing any touch-ups. Please send an email to ensure we have you on our list of areas to address at the end of your project.

 

What if I need to reschedule?

Please email us as all projects have differences that may impact how we can work with you to get your residence work completed. The project manager will reach out to you with a solution.

What if a crew member damaged my property and/or got paint on my property/car?

We are sorry for the inconvenience. We want to resolve this issue as soon as possible. Please send an email with your contact info, address/unit (if HOA), and please send any pictures, receipts, and/or specific location of the issue. Pictures will expedite the resolution. We will get back to you right away. Again, we are sorry for the inconvenience and appreciate your understanding.

What if I have touch-up or you missed something?

Touch-ups are completed at the end of your project. Please email us to get your item on the touch-up list to ensure it gets completed at the end of your project.

Thank you for looking into your project, if we do not answer your question below please feel free to